Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the OneAI Services. By accessing the Services, you agree to these Terms.

1. The Services

OneAI provides an autonomous compliance operating system for acquirers, PSPs, payment facilitators, and aggregators, including monitoring, case management, RFI automation, MID governance, and related tooling.

2. Accounts

You are responsible for keeping account credentials secure and for all activity under your account. Notify us immediately of any suspected compromise.

3. Customer data

You retain all rights in the data you upload or make accessible to the Services (“Customer Data”). You grant us a limited licence to process Customer Data solely to provide, secure, and improve the Services and to meet legal obligations. Our processing is further governed by the Data Processing Agreement.

4. Acceptable use

You agree not to:

• Reverse-engineer, decompile, or attempt to derive source code.
• Use the Services to violate applicable law or third-party rights.
• Interfere with the integrity, security, or performance of the Services.
• Access the Services for benchmarking without our prior written consent.

5. Fees and payment

Fees are set out in your order form or subscription plan. Except where expressly stated, fees are non-refundable. Late payments accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

6. Term and termination

Subscriptions renew automatically for the same term unless cancelled prior to renewal. We may suspend or terminate access for material breach, non-payment, or where required by law. On termination, we will make Customer Data available for export for 30 days.

7. Confidentiality

Each party will protect the other's confidential information using at least the same degree of care as it uses for its own confidential information, and no less than a reasonable degree of care.

8. Warranties & disclaimers

We will provide the Services with reasonable care and skill and in material conformity with the documentation. EXCEPT AS EXPRESSLY SET OUT, THE SERVICES ARE PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

10. Indemnity

Each party will defend the other against third-party claims arising from breach of these Terms, subject to prompt notice and cooperation.

11. Governing law

These Terms are governed by the laws of the jurisdiction stated in your order form. Disputes will be resolved in the courts of that jurisdiction, subject to any mandatory rules.

12. Changes

We may update these Terms from time to time. Material changes will be notified with reasonable notice.

13. Contact

Questions about these Terms: sales@oneaialert.com.